Frequently Asked Questions (FAQs)


What are your prices?

Our mission is to provide the most flexible and powerful advocacy tools available, with straightforward and fair pricing.

The specific details and pricing for each package is available here.


What call-to-action topics are acceptable?

Rally Congress is a non-partisan tool for people and organizations who care about a wide variety of issues and causes. We help citizens and organizations across the United States connect with Congress, participate in the legislative process, and build communities around different causes. Our role is to provide the technology, not the policy analysis or the messaging.

All calls-to-action are subject to our Terms of Use, which has more detailed guidelines regarding acceptable issues.


Will I have access to my supporters contact information?

Your organization owns and controls all supporter data collected through your Rally Congress forms. When your account is set up, you'll receive a log-in password and other account information. You can log-in to your account control panel anytime. The control panel allows you to search and view the people taking action. You can also export your supporter database in real-time to an Excel-compatible spreadsheet.


How does Rally Congress handle surges in traffic?

Our platform is designed to handle major spikes in web traffic. Our clients regularly hit massive email lists and run national advertising campaigns that point to their Rally Congress pages. An important benefit of using Rally Congress is reliable and scalable hosting -- the last thing you want is your calls-to-action to go offline just as they are getting widespread attention. Let our team handle that traffic surge for you.


What about overall web site uptime?

Since our launch in April 2009, we've delivered 99.99% site uptime -- thanks to our high-performance bandwidth and redundant network connections, and our hard-working systems engineers. We strive to limit downtime to scheduled maintenance and upgrades, which we apply at off-peak times to limit disruption.

We use the 3rd party service Pingdom to monitor web server uptime, which you can check anytime as well.


Can we target state legislators as well?

Yes, state-level legislative lookup and delivery is an option in Rally Congress.


I've heard about web forms, CAPTCHAs, and other barriers to email delivery on Capitol Hill. How do you deliver emails to these offices?

Rally Congress ensures your online calls-to-action have real impact by delivering your activists' messages to their elected officials. Email, in the traditional sense, is no longer used to receive constituent communications in Congress. The Congressional email lists floating around the web don't work. In fact, all but a couple members of Congress now use public web forms to receive constituent communications. Rally Congress integrates with each of those specific web forms, and we consult regularly with Congressional staff and their vendors to make the transfer of data as smooth as possible. Our own staff and system monitor the delivery process daily and will re-submit messages that were not received by a Congressional web form.

In almost every case, this works seamlessly. However, some Congressional offices have additional layers of validation to their web site email forms, such as an image CAPTCHA. Congressional offices aren't trying to block validated constituent email from trusted vendors like Rally Congress; they are worried about spam, robots, and non-constituent email. We work with Congressional staff directly to make sure your emails get delivered. In a small handful of cases, we deliver your constituent messages by fax at no additional charge.

We monitor Congressional web sites daily, so we're able to adapt quickly to any changes.